A little bit about us and the services we provide…
The Cremona Veterinary Clinic is a mixed animal facility that primarily focuses on preventative care, medical care, obstetrical care, and surgical care of dogs, cats, horses and beef cattle. We also work with sheep, goats, camelids (llamas and alpacas), and occasionally rabbits, pigs, ranched bison/elk, and poultry. Unfortunately we do not treat pet birds, pocket pets (gerbils/hamsters, etc), reptiles, pot-bellied pigs, or exotic or wild animals. The reason for this is that we work very hard to keep our knowledge current, and we’re sure you can imagine that having more than ten species to keep up with is quite difficult for our veterinarians! We want to provide you with the best care possible for your animals, and want you to feel confident that we will treat your livestock and pets exactly as we would treat them if they were our own.
Our clinic is located on a small, pretty acreage about a mile outside of the Village of Cremona. It has a spacious and bright reception/retail area, two small animal examination rooms (one doubles as an x-ray room), a lab, some office space, a small animal treatment room, a pharmacy, a surgery suite, cattle loading chutes, a cattle tilt-table, a maternity/surgery chute, an indoor equine treatment/dentistry area, and a calf scour ward. We have the ability to hospitalize small animal cases overnight, but we do not board pets, or keep any livestock overnight on the premises. Directions and a map to our clinic can be found by clicking on “directions/map”. We are licensed and governed by the Alberta Veterinary Medical Association (ABVMA), and as such must adhere to strict practice inspection guidelines and medical and ethical standards. Our veterinarians are licensed through the ABVMA as well as the Canadian Veterinary Medical Association (CVMA). They also hold a variety of memberships in a number of different veterinary associations. We employ an Animal Health Technician, who has been trained at an accredited college, and who holds a membership with the Alberta Association of Animal Health Technologists (AAAHT). Our customer-care staff have all completed the Production Animal Medicine (PAM) certification course via Alberta Agriculture, Food and Rural Development. This gives them the training and certification they need to properly prepare and dispense medications over the counter for our large animal clientele. They also receive ongoing training within the clinic regarding pet foods, as well as small and large animal products, drugs and services that we offer.
Do you make house calls?
We primarily work in the clinic facility for small animal appointments, although we are able to do small animal house calls as well. Additional charges apply to house calls, as there is travel time/mileage involved. We encourage you to bring your animals to the clinic whenever possible (rather than having us come to you) as we have more equipment/facilities (we have a weigh-scale, and bright examination areas), and access to well trained and helpful staff here that we are sometimes unable to bring to your location. We often find that upon examination of your pet at your home, we must still recommend that you bring them in to the clinic if more extensive procedures such as x-rays or lab work are needed. We have also found that most pets are actually easier to handle in a clinic setting than on their own “home-turf”!
Large animals can be seen in the clinic, or on your farm. Our veterinarians offer a wide range of ambulatory services, and can perform most of the same medical, surgical and obstetrical procedures on your farm as they can in the clinic. It is often easier for you and your livestock to remain on your farm and let us come to you. In contrast to small animals, livestock are generally a lot easier to work with when they are in familiar surroundings. When booking your appointment, please let us know what kind of facilities you have, and we can determine if the procedure should be done in-clinic or if it can be done on-farm. It is imperative that you have your animal caught/restrained prior to the veterinarian arriving. The safety of our veterinarians is a top priority, so please maintain your chutes and equipment in such a way as to ensure that our vets can go safely on to the next appointment after you!
Our veterinarians are available by appointment only. Walk-ins may be accepted depending on availability, but our first priority is to those that have made appointments or those that have a veterinary emergency. We strive to make our waiting area a calm and orderly place for our clients and their pets, and don’t wish to leave anyone waiting for more than a few minutes. When you call us for an appointment, we will do our best to find a suitable time-slot for you, where we can give you our full, undivided attention without rushing or trying to “fit you in”. In the case of an emergency, it is still best to call us to let us know you are coming, as we can then prepare for your arrival and rearrange our other appointments accordingly.
After Hours Emergencies
In an effort to serve our clients while allowing our veterinarians to enjoy a suitable work-family balance (and avoid burn-out), after-hours veterinary emergencies are shared between four area clinics: The Cremona Veterinary Clinic, Didsbury Veterinary Services, Carstairs Veterinary Services, and the Chinook Country Veterinary Clinic in Olds. If you have an after-hours emergency, please call our regular clinic phone number (403-637-3928), and your call will be automatically forwarded to the voice-mail of the veterinarian that is on call. You must leave them a message with your name, phone number, and nature of your emergency, and they will call you back as soon as possible. If you do not receive a call back within 10 minutes, please try again. Please do not call after-hours to try and book appointments or ask general questions that can wait until the following business day. Emergencies seen by a veterinarian are charged an emergency fee on top of the other medical/surgical charges. You will be invoiced by the veterinary clinic providing the services, and you may be asked to bring your animal to that clinic (which may involve more travel time than to your usual clinic). Large animal farm-calls will be charged mileage from the clinic that is providing the after hours services. Please keep in mind that this may be significantly higher than your mileage charges from your regular clinic. Please be aware that payment is expected upon completion of the services rendered.
All of the veterinarians that share these emergency calls are licensed, well-respected professionals in their own communities, so you can be confident that you will be in good hands no matter which veterinarian you see.